FAQs

Here’s where you’ll find our most recently asked questions. If you’d like to know any more information please get in touch.

  • How long has Waytime been going?

    We started all the way back in 2004.

  • How many people are in Waytime?

    We have a team of 7 people.

  • How do you track helpdesk calls?

    We use a system called Autotask to track all our helpdesk calls. You can access it too if you’d like to keep track of your IT issues. This system ensures we respond to every call in a timely manner.

  • How long do we have to wait before you call us back?

    This depends on your agreement with us but it will be within 2 hours. It’s usually a lot sooner though.

  • Will we be tied in to a long contract?

    No. Initially we have a three month agreement as this is usually how long it takes to get everything on an even keel, then it’s just a rolling monthly contract.

  • What if it doesn’t work out?

    We’re confident that it will but sometimes this isn’t always the case. If we’re going to part company then we’ll make sure the handover to your new IT Support partner is as smooth as possible.

  • I’m not very technical, will I understand what you’re saying?

    YES! One of our main pet hates is the technical jargon that gets thrown around by other IT companies – mainly to confuse or scare businesses. We’re not like that and can safely say that we are jargon free!

  • I’m worried about moving away from our current IT support partner as they have all our passwords.

    That's understandable but don’t worry, we can help. Have a no-obligation chat with us and we'll work with you to discover the best way forward.

  • Are you invoices clear?

    Yes. All items are clearly listed. No smoke and mirrors.

  • I’m not entirely sure our backups are working. How can I check?

    If you sign up to support from Waytime, we’ll do a monthly test restore to make sure we can all rely on your backups.

  • Do you support Apple computers as well as Macs?

    Yes. And we have the certifications to prove it.

  • Will you work with our other suppliers?

    Yes, we’re used to working with ISPs, printer suppliers and phone companies!

  • How quickly can you help us?

    Let’s have a chat and we’ll see what we can do!

  • I’m still not sure about contacting Waytime.

    One of clients recently said this about us: “Thank you to you and your Team, moving to Waytime was the best thing we have ever done”. Does that help?

“I have always found Waytime’s support service to be of a very good standard and response time is very prompt”

Nicola Sheehan, Financial Controller
FDD International Ltd

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