One of the most important parts of having a computer system is knowing that it is reliable. That's why Waytime offers flexible support solutions that can be tailored to meet the needs of your business. With the advances in remote technology, we can solve the majority of your support problems without visiting your office. On the occasions that we can't do this, we can quickly arrange for a technician to visit your office, therefore minimising the amount of down-time.
By closely monitoring your systems, we will be able to detect any potential issues and stop them from becoming major problems. By having regular visits from one of our technicians, we will be able to keep your computers up to date with the latest security patches and service packs. It will also enable us to help your staff with queries that may not warrant a special call-out. |
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Support price guide: |
Feature |
Annual price |
Each additional day |
| Telephone & remote support |
£1500 |
n/a |
| 4 days on-site support per year |
£2000 |
£500 |
| 6 days on-site support per year |
£2700 |
£450 |
| 12 days on-site support per year |
£4800 |
£400 |
| 24 days on-site support per year |
£8400 |
£350 |
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Our support packages have numerous options, including:
- security review
- server monitoring
- asset management
- server checks
- workstation checks
- hardware maintenance
- disaster recovery strategy
- out of hours support
- holiday cover
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We support the majority of software, including:
Operating Systems:
- Microsoft Windows (Windows 9x, NT, 2000, XP, 2003)
- Novell NetWare
- Linux
Applications:
- Lotus Domino (all versions)
- Microsoft Exchange, SQL, ISA, Proxy server and other back office applications
- Microsoft Office Applications
- Websense & SurfControl
- MailSweeper & WebSweeper
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